To monitor and update active work queues:

1. In the Classic view, do one of the following:

   • In the left pane, click the Work Queue Monitor node.

   • Select Tools>Work Queue Management>Work Queue Monitor

2. To view the tasks in the active queue, click either the queue name.

   To view the users in the active queue, click the number users link (where number is the number of users).

3. To update queues, see the appropriate procedure:

   • Assigning a work queue task to a specific user

   • Unassigning a work queue task from a user

   • Moving a work queue task to another work queue

   • Suspending a work queue task

   • Unsuspending a work queue task

   • Adding a user or group to a work queue

   • Adding a user or group to a work queue

   • Removing a user or group from a work queue

   • Updating the user profile in a work queue