Assigning a work queue task to a specific user

Users with the queue_admin or queue_manager role can assign a task in a work queue to a specific user.

To assign a work queue task to a specific user:

  1. In the Classic view’s left pane, click Work Queue Monitoring.

  2. Navigate to the active work queue, and click it’s name.

  3. Select the checkbox for one or more tasks.

  4. Select one of the following:

    • If the selected tasks are not already assigned to a user, select Tools>Work Queue Management>Assign

    • If the selected tasks are already assigned to a user, select Tools>Work Queue Management>Reassign

  5. Select the user to whom you want to assign the tasks.

  6. Click OK.