Adding a user or group to a work queue

Users with the queue_admin or queue_manager role can assign users and groups to queues.

To add a user or group to a work queue:

  1. In the Classic view’s left pane, click Work Queue Monitoring.

  2. Navigate to the active work queue.

  3. Click the queue’s number users link.

  4. Select File>Add Member(s).

  5. In the selection page, select the user and click OK.

  6. Enter the user’s information and click Finish.