Creating a work queue

Users with the queue_manager role and with CREATE_GROUP privileges can create work queues.

Before creating a work queue, you should first create a queue category and queue policy. (See Creating a queue category and Creating or modifying a queue policy.)

To create a work queue:

  1. In the Classic view, navigate to Administration / Work Queue Management / Work Queues.

  2. Navigate to the category where you want the new work queue to be located.

  3. Select File>New>Work Queue.

  4. Enter the name of the new work queue.

  5. If desired, enter a description of the new work queue.

  6. By default, you are assigned as the queue manager. To change the queue manager, click Edit next to Queue manager, select a different user, and click OK.

  7. Click Finish.

  8. By default, the new work queue is placed in the current category. If you want to place the work queue in another category, you must use the clipboard to do so. To place the work queue in another category, do the following:

    1. Select the work queue.

    2. Select Edit>Add to Clipboard.

    3. Navigate to the category you want the work queue (and work queue category) to move to.

    4. Select Edit>Move.