Creating a queue category

Users with the queue_admin or queue_manager role can create categories in which to organize work queues.

To create a queue category:

  1. In the Classic view, navigate to Administration / Work Queue Management / Work Queues.

  2. If you want the new category to be nested within an existing category, navigate to that existing category.

  3. Select File>New>Work Category.

  4. Enter the name of the new category.

  5. If desired, enter a description of the new category.

  6. Click Finish.