Users with the queue_admin or queue_manager role can manage the work queues that have been created in your organization.
To access queue management:
In the Classic view, navigate to Administration / Work Queue Management / Work Queues.
Navigate the categories until you find the work queue you want.
To select whether to display all queues or only the queues for which you are the manager, use the drop-down menu in the upper right corner of the page.
To view the number of users in a queue, click Active Users.
To view the work queue task a user or group is working on: click Active Users; then select the user or group; then click Workload in the area above the menu bar.