A work queue holds tasks that are to be performed by available users from a defined pool of users. When a user is ready for a new task, the user requests the task. Webtop assigns the user the single next highest priority task from all the work queues the user is a member of.
Webtop assigns tasks to users based on priority. Managers monitor queues. Your organization can create different queues for different purposes and organize them into queue categories.
A work queue policy contains the management logic a work queue uses, including threshold settings.
A work queue doc profile defines a unique work queue policy for a work-queue/document pair.
To access work queues, you must belong to one of the following roles
Queue_admin: creates work queues and queue policies. Members of the queue_admin role do not by default have the administrator role.
Queue administrators who have CREATE_GROUP privileges can create work queues.
Queue_manager: monitors work queues and assigns users to work on queue items. Queue managers can reassign and suspend tasks.
Queue managers who have CREATE_GROUP privileges can create work queues.
Queue_processor: works on items from one or more work queues.
Process_report_admin: runs historical workflow reports.