If your organization uses use work queues, use this procedure to get the next work queue task. Your next task is the task of the highest priority from among the work queues you participate in. Your next task appears in your Inbox.
You can manually retrieve your next task, or you can set your Inbox to automatically send your next task. If you choose to receive tasks automatically, the next task appears in your Inbox when you finish, forward, or reject your current task. You might want to turn on automatic receipt while you are working on tasks and turn off automatic receipt when you are not. If you leave automatic receipt on, you will always have an unfinished task in your Inbox.
This topic includes several procedures.
To manually retrieve your next work queue task:
Go to your Inbox.
Do one of the following, depending on the options available:
To turn on automatic receipt of work queue tasks:
In your Inbox, select Get next task automatically.
To turn off automatic receipt of work queue tasks:
1) If it is opened, close your currently assigned work queue task.
In your Inbox, deselect Get next task automatically.
Re-open your currently assigned task and finish it, so that you do not have unfinished task in your Inbox.